In some cases, the wrong purchase was claimed or a member wants to transfer their purchase to a different account, for this you can transfer the purchase to a new member.
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Navigate to Support / Events.
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Use the filters to find the specific purchase.
Note: Selecting one day and the store location of the purchase are always required at minimum to filter through the events. The purchase must already be assigned to a member in order to be transferred. -
Once you’ve located the purchase, click Manage / Transfer.
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Enter in the new member phone number to transfer the purchase to and click Transfer.